Privacy Policy

Last updated: January 1, 2025

Introduction

MetabolixPH ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website metabolixph.com and use our services.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

  • Complete our health assessment quiz
  • Create an account or place an order
  • Subscribe to our newsletter or waitlist
  • Contact us with inquiries or feedback

This information may include:

  • Identity Information: Name, date of birth, age
  • Contact Information: Email address, phone number, shipping address
  • Health Information: Height, weight, BMI, medical history as provided in our quiz, health conditions
  • Payment Information: Payment method details (processed securely through PayMongo)
  • Communication Records: Records of correspondence if you contact us

Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

  • IP address and device information
  • Browser type and version
  • Pages visited and time spent on pages
  • Referring website or source
  • Device identifiers

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and store certain information. These may include:

  • Essential Cookies: Required for the website to function properly
  • Analytics Cookies: Help us understand how visitors interact with our website
  • Marketing Cookies: Used to deliver relevant advertisements

How We Use Your Information

We use the information we collect for the following purposes:

  • To provide and maintain our services
  • To process your orders and manage your account
  • To facilitate physician review of your health profile
  • To communicate with you about orders, services, and promotions
  • To personalize your experience and provide tailored recommendations
  • To improve our website and services
  • To comply with legal obligations
  • To protect against fraudulent or unauthorized activity

Health Information

We understand that health information is particularly sensitive. Health information you provide through our quiz or order process is:

  • Used solely to assess your eligibility for treatment and provide appropriate medical care
  • Shared with licensed physicians who review your case
  • Stored securely with appropriate safeguards
  • Never sold to third parties
  • Retained only as long as necessary for medical and legal purposes

Sharing Your Information

We may share your information in the following circumstances:

Service Providers

We share information with third-party service providers who perform services on our behalf:

  • Payment Processors: PayMongo processes your payment information
  • Shipping Partners: Delivery companies receive your shipping address
  • Email Services: Email providers help us send communications
  • Analytics Providers: Help us understand website usage

Healthcare Providers

Your health information is shared with licensed Philippine physicians who review your eligibility for treatment. These physicians are bound by medical confidentiality obligations.

Legal Requirements

We may disclose your information if required by law, court order, or governmental authority, or if we believe disclosure is necessary to protect our rights or the safety of others.

Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

  • Encryption of data in transit (SSL/TLS)
  • Secure storage of sensitive information
  • Access controls limiting who can view your data
  • Regular security assessments

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to:

  • Provide our services to you
  • Comply with legal obligations (including medical record retention requirements)
  • Resolve disputes and enforce our agreements

Medical records and prescription information may be retained for longer periods as required by Philippine healthcare regulations.

Your Rights

Depending on your location, you may have certain rights regarding your personal information:

  • Access: Request a copy of the personal information we hold about you
  • Correction: Request correction of inaccurate information
  • Deletion: Request deletion of your personal information (subject to legal retention requirements)
  • Opt-out: Unsubscribe from marketing communications

To exercise any of these rights, please contact us at privacy@metabolixph.com.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Philippine Data Privacy Act

We comply with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173). As a data controller, we are committed to protecting your personal information in accordance with this law and its implementing rules and regulations.